All purchases require a customer account at check out. This is how you will be able to quickly check your order confirmation numbers (#'s), order receipts, check tracking status and edit any associated shipping addresses. It is very important to use one unique email per individual customer who purchases our Remedy Test products. That way our team can analyze every order and quickly get you your test results.

Test results will be associated to the customer account email. The turn around time to receive your first test results will be roughly 7-14 business days because of the shipping time associated with shipping your hair samples to our testing site.  You will be notified when you results are ready. Please do not reach out to us and ask about results unless it have been over 14 days since we received your samples.